Convin is an AI-powered conversation intelligence platform, has raised $ million in funding. The funding round was led by India Quotient.
The funding round saw participation of new investor JSW Ventures besides existing Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns. The platform said the funds will be utilised to expand its core team and distribution channels.
The platform focused on empowering customer-facing teams—sales, support, and collections—with AI-based tools to track and analyze agent-customer interactions.
Ashish Santhalia, CEO of Convin says “ With more resources we’ll focus on accelerating our growth trajectory, driving innovation in conversation intelligence and expanding our footprint across India and Southeast Asia. We’re excited to leverage our enhanced AI capabilities to redefine customer interactions and deliver exceptional value to our clients.”
Gagan Goyal, General Partner at India Quotient, “We are optimistic about the transformative potential of AI-driven copilots for the call center industry with Human-in-the-Loop. Convin’s focus on boosting agent productivity and customer retention, backed by a strong team, makes this investment an exciting opportunity.”
With this investment, they’re set to reach new milestones in product development, technology, and sales, positioning them to seize opportunities in the AI-driven contact center space.”
